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RETURN POLICY

Our top priority is to satisfy all our customers. You may return ordered items and thereby withdraw from the sales contract up to two weeks after their receipt (with the exception of Gift Cards).

Please note that delivered items may only be used for checking, as you would try them on in a shop. If you make use of your right to cancel the purchase agreement, Monquer will refund the paid amount for the items, provided that the items are returned in an unworn, unused, and undamaged condition together with the  original Monquer packaging.

The return address is: Monquer OÜ, Villardi 24, 10136 Tallinn, Estonia

After receiving the returned item(s), we will refund the total amount of your order (shipping and handling fees cannot be refunded). If you received the item(s) as a gift, the sender will be refunded automatically. If you paid by invoice/PayPal, please provide us with your bank details.

Unfortunately, it is not possible to replace or exchange returned products. For this purpose, please make a new online order.

Please note that no products purchased from the Online Shop may be returned at local Monquer retailers.

If you have any questions, don’t hesitate to send an email to info@monquer.com

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