Top Menu

TERMS & CONDITIONS

  • Purpose

    THE PRESENT SALE TERMS (HEREINAFTER, “SALE TERMS”) REGULATE THE AGREEMENT BETWEEN THE COMPANY

    MONQUER LTD., TALLINN, ESTONIA WITH THE COMMERCIAL REGISTRY OF ESTONIA (“MONQUER”) AND THE CUSTOMER

    (“CUSTOMER”) FORMALISED THROUGH THE WEBSITE WWW.MONQUER.COM (THE “WEBSITE”) FOR PURCHASING THE

    PRODUCTS FROM MONQUER VIA THE WEBSITE.

    Contracting Procedure

    ELIGIBILITY TO PURCHASE

    IN ORDER TO PLACE AN ORDER THROUGH THE WEBSITE, THE CUSTOMER MUST BE 18 YEARS OR OLDER AND BE THE

    FINAL CONSUMER. MINORS ARE EXPRESSLY EXCLUDED.

    IF THE CUSTOMER DECIDES TO REGISTER AS A USER AT WWW.MONQUER.COM WEB-SITE, THE CUSTOMER WILL BE

    AUTOMATICALLY REGISTERED AS SUCH IN OUR SYSTEM. THE RIGHTS AND BENEFITS ARISING FROM BEING REGISTERED

    ARE THE ONES INDICATED UNDER THE SECTION AT WWW.MONQUER.COM.

    HOW TO PLACE AN ORDER

    PLACING AN ORDER THROUGH MONQUER WEBSITE CONSISTS OF THE FOLLOWING STEPS:

    1. CHOOSE THE PRODUCTS THAT YOU LIKE AND ADD THEM TO “YOUR BAG”.

    2. PROCEED TO CHECK OUT

    3. ENTER THE DELIVERY AND BILLING INFORMATION.

    4. CHOOSE A METHOD OF PAYMENT AND CLICK ON “SEND ORDER”. BY ACTIVATING THE “SEND ORDER” BUTTON ON THE

    ORDER FORM, THE CUSTOMER FULLY AND WITHOUT RESERVATION ACCEPTS ALL THE SALE TERMS AS PER THE

    WEBSITE AT THE MOMENT OF CONTRACTING.

    5. MAKE THE PAYMENT.

    6. IF THE PAYMENT IS AUTHORISED, THE CUSTOMER WILL RECEIVE CONFIRMATION OF RECEIPT OF THE ORDER. WITH

    THE EXCEPTION OF THE CIRCUMSTANCES DESCRIBED IN SECTIONS BELOW, THIS CONFIRMATION CONSTITUTES

    ACCEPTANCE BY MONQUER OF THE CUSTOMER’S ORDER AND CREATES A BINDING AGREEMENT BETWEEN CUSTOMER

    AND MONQUER.

    IT IS RECOMMENDED THAT THE CUSTOMER PRINTS AND/OR SAVES A COPY OF THE SALE TERMS WHEN PLACING THE

    ORDER.

    A COPY OF THE CONFIRMATION OF RECEIPT WILL BE SENT TO THE CUSTOMER’S E-MAIL ADDRESS. IT IS RECOMMENDED

    TO PRINT OR DOWNLOAD THE COPY FOR POSSIBLE FUTURE CONSULTATION.

    MONQUER MAY CHANGE THE SALE TERMS AT ANY TIME, WITHOUT PRIOR NOTICE TO THE CUSTOMER. HOWEVER,

    MONQUER WILL ANNOUNCE SUCH CHANGES ON THE WEBSITE. ALSO, ONCE THE CUSTOMER HAS RECEIVED

    CONFIRMATION OF RECEIPT FROM MONQUER OF HIS/HER ORDER, THE SALE TERMS APPLICABLE TO THAT ORDER WILL

    NOT BE CHANGED.

    AVAILABILITY OF PRODUCTS

    THE COMPLETION OF AN ORDER THROUGH THE WEBSITE IS SUBJECT TO THE AVAILABILITY OF THE JEWELLERY.

    MONQUER ATTEMPTS TO GUARANTEE STOCK OF ALL JEWELLERY ON SALE.

    IF THE PRODUCT ORDERED IS NOT AVAILABLE OR THERE IS NO STOCK OF IT, THE CUSTOMER WILL BE INFORMED BY E-

    MAIL AND REFUNDED THE AMOUNT PAID WITHIN 30 DAYS OF THE PAYMENT.

    MONQUER’ RIGHT TO CANCEL OR NOT ACCEPT AN ORDER

    MONQUER RESERVES THE RIGHT TO REJECT ANY ORDER AS WELL AS CANCEL OR NOT ACCEPT A CONFIRMED ORDER

    FOR, AMONGST OTHERS, THE FOLLOWING REASONS:

    There was a technical or pricing error on the Website at the time the order was placed. Please try again later

    The ordered product is not available.

    The billing information given was incorrect or unverifiable.

    Security systems indicate that the order is abnormal or may be fraudulent.

    There is a reason to believe that the Customer is under 18 years of age.

    Monquer has been unable, after 3 attempts, to deliver the order at the address provided.

    IF AN ORDER IS CANCELLED FOR ANY OF THE ABOVE REASONS, MONQUER WILL REFUND (IF APPLICABLE) THE VALUE OF

    THE ORDER. DELIVERY EXPENSES ARE NEVER REFUNDED, EXCEPT IN CERTAIN CIRCUMSTANCES.

    VERIFICATION OF DATA

    PRIOR TO PROCESSING AN ORDER PLACED BY THE CUSTOMER, MONQUER MAY VERIFY THE CUSTOMER’S DATA. THIS

    MAY INVOLVE VERIFICATION OF THE ADDRESS AND SOLVENCY OF THE CUSTOMER, AND WHETHER FRAUD IS INVOLVED.

    WITH RESPECT TO POSSIBLE FRAUD, MONQUER MAY USE PARTIALLY AUTOMATIC VERIFICATION OF ALL PURCHASES IN

    ORDER TO FILTER OUT THOSE CONSIDERED ABNORMAL OR SUSPICIOUS AND THOSE SUSPECTED OF FRAUD. ORDERS

    SUSPECTED OF FRAUD WILL BE INVESTIGATED, AND THE CUSTOMER MAY BE REPORTED TO THE APPROPRIATE

    AUTHORITIES, WHICH MAY PROSECUTE.

    Price and Payment

    1. PRICES AND CURRENCY

    THE PRICES AND OFFERS PRESENTED ON THE WEBSITE INCLUDE VALUE-ADDED TAX (“VAT”) AND ARE VALID ONLY FOR

    ORDERS PLACED ON-LINE THROUGH THE WEBSITE. THESE PRICES AND OFFERS MAY NOT COINCIDE WITH THOSE

    AVAILABLE IN OTHER MONQUER SHOPS THROUGHOUT THE WORLD.

    PRICES ARE GIVEN IN EUROS. SHOULD THE CUSTOMER CHANGE THE DELIVERY COUNTRY WHILE BROWSING THE

    WEBSITE, PRICES MAY AS OF THAT MOMENT BE EXPRESSED IN A DIFFERENT CURRENCY.

    MONQUER INFORMS THAT CHANGING THE DELIVERY COUNTRY MAY HAVE AN IMPACT ON THE PRICE DUE TO THE

    EXCHANGE RATE OR THE PRICES SPECIFIC FOR THAT COUNTRY.

    2. METHOD OF PAYMENT

    TO PAY FOR THE ORDER THE CUSTOMER MAY USE THE FOLLOWING CREDIT OR DEBIT CARDS: VISA, VISA ELECTRON,

    MASTERCARD, MAESTRO OR AMERICAN EXPRESS, OR PAYPAL. THE CHARGE WILL BE MADE UPON CONFIRMATION OF

    THE ORDER.

    3. CHANGES IN PRICE

    THE PRICES SHOWN ON THE WEBSITE ARE SUBJECT TO CHANGE. MONQUER RESERVES THE RIGHT TO CHANGE PRICES

    WITHOUT PRIOR NOTICE. HOWEVER, ONCE THE CONFIRMATION OF RECEIPT OF AN ORDER IS RECEIVED FROM

    MONQUER, THE PRICE PAYABLE IN RESPECT OF THAT ORDER WILL NOT BE CHANGED.

    MONQUER INFORMS THAT DESPITE CAREFUL UPDATES OF THE WEBSITE THE PRICES SHOWN MAY BE ERRONEOUS. ANY

    PRICES SHOWN IN ERROR WILL BE AMENDED AS SOON AS POSSIBLE AND SHALL NOT BE BINDING ON MONQUER.

    4. VALUE-ADDED TAX

    TO COMPLY WITH CURRENT VAT DISTANCE SELLING REGULATIONS, DELIVERIES WILL BE ASSUMED TO TAKE PLACE IN

    THE MEMBER STATE INDICATED IN THE SHIPPING ADDRESS.

    THUS, ANY PURCHASE MADE THROUGH THE WEBSITE WILL BE SUBJECT TO VAT. THE VAT WILL BE AT THE LEGAL RATE IN

    EFFECT IN THE MEMBER STATE WHERE THE GOODS OF A GIVEN ORDER ARE TO BE DELIVERED.

    CUSTOMERS OUTSIDE VAT TERRITORIES: ACCORDING TO MONQUER® VAT POLICY, CUSTOMERS IN THESE AREAS

    PURCHASING FROM THE WEBSITE WILL BE CHARGED VAT WHEN PLACING AN ORDER.

    Conditions Applicable to Promotional Codes (Discounts)

    1. WHEN PROMOTIONAL CODES ARE USED ACCORDING TO THEIR TERMS AND CONDITIONS, THEY ARE APPLIED FOR A

    SINGLE DISCOUNT ON A PURCHASE OF A SINGLE PRODUCT OR A DISCOUNT ON AN ORDER FOR THE TIME INDICATED BY

    THE PROMOTIONAL CODE.

    2. PROMOTIONAL CODES ARE PERSONAL AND MAY NOT BE TRANSFERRED. THEY MAY ONLY BE USED FOR PURCHASES

    ON THE WEBSITE. THE CUSTOMER MAY NOT SELL, EXCHANGE, OR ASSIGN THE PROMOTIONAL CODE. THE PROMOTIONAL

    CODE MAY NOT BE UPLOADED OR DISCLOSED THROUGH WEBSITES OR OTHER MEDIA MAKING PUBLIC OFFERS, GIFTS,

    SALES, OR EXCHANGES. PROMOTIONAL CODES MAY NOT BE USED FOR COMMERCIAL PURPOSES.

    3. ONLY ONE PROMOTIONAL CODE CAN BE USED PER PRODUCT AND PER ORDER. PROMOTIONAL CODES MAY NOT BE

    COMBINED WITH ANY OTHER SPECIAL OFFER OR PROMOTION.

    4. PROMOTIONAL CODES MAY NOT BE EXCHANGED FOR MONEY.

    5. MONQUER IS UNDER NO OBLIGATION TO REISSUE OR REFUND PROMOTIONAL CODES. HOWEVER, IF MONQUER

    DECIDES AT ITS OWN DISCRETION TO REISSUE OR REFUND PROMOTIONAL CODES, THE CUSTOMER’ PROMOTIONAL

    CODE WOULD BE NEEDED TO DO SO. THUS THE CUSTOMER IS ASKED TO ALWAYS KEEP A COPY OF THE PROMOTIONAL

    CODE, WITHOUT WHICH IT CANNOT BE REISSUED OR REFUNDED IF LOST.

    6.MONQUER RESERVES THE RIGHT TO VOID A PROMOTIONAL CODE IMMEDIATELY IF IT SUSPECTS THAT IT IS BEING USED

    IN VIOLATION OF ANY OF THE ABOVE CONDITIONS OR IN ANY OTHER IMPROPER MANNER OR IF IT HAS REASONABLE

    GROUNDS FOR VOIDING IT.

    Validity of Offers (“Sales in Promotion”)

    THE PROMOTIONAL OFFERS SHOWN ON THE WEBSITE TO INCREASE THE SALES OF CERTAIN PRODUCTS ARE VALID

    ONLY WHILE THEY APPEAR ON THE WEBSITE, UNLESS OTHERWISE SPECIFIED THEREON.

    Liability

    1. THESE SALE TERMS SET OUT THE FULL EXTENT OF MONQUER´S OBLIGATIONS AND LIABILITIES IN RESPECT OF THE

    SUPPLY OF THE PRODUCTS. THERE ARE NO WARRANTIES, CONDITIONS OR OTHER TERMS THAT ARE BINDING ON

    MONQUER EXCEPT AS EXPRESSLY STATED IN THE SALE TERMS.

    2. SUBJECT TO CLAUSE 9.4, THE MAXIMUM AGGREGATE LIABILITY OF EITHER PARTY TO THE OTHER ON ALL CLAIMS OF

    ANY KIND UNDER OR RELATED TO THESE SALE TERMS, WHETHER IN CONTRACT, WARRANTY, CONDITION, TORT, STRICT

    LIABILITY, STATUTE, OR OTHERWISE, SHALL BE LIMITED TO THE AMOUNT PAID TO MONQUERFOR THE PRODUCT IN

    QUESTION.

    3. SUBJECT TO CLAUSE 9.4, IN NO EVENT, WHETHER AS A RESULT OF BREACH OF CONTRACT, WARRANTY, CONDITION,

    TORT, STRICT LIABILITY, STATUTE OR OTHERWISE SHALL EITHER PARTY BE LIABLE TO THE OTHER FOR ANY SPECIAL,

    CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES.

    4. NOTHING IN THESE SALE TERMS SHALL LIMIT OR EXCLUDE MONQUER’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY

    CAUSED BY MONQUER’S NEGLIGENCE, (II) FRAUD, (III) ANY BREACH OF THE OBLIGATIONS IMPLIED BY APPLICABLE

    COMPULSORY NATIONAL LAWS OR (IV) ANY LIABILITY WHICH CANNOT BE EXCLUDED BY LAW.

btt